📋For products that require registration

Learn about how to create trade-in profiles for products that require registration

Trade-in profiles for products that require registration are created using a tree-like structure. As a merchant, you set-up the different levels or categories that customers navigate to find the product option that they wish to trade-in. This design allows you to create as complex structures as you want.

The image below shows one example of a trade-in profile for products that require registration.

Creating trade-in profiles for products that require registration

Trade-ins profiles for products that require registration will be unique to each store and can be structured in infinitely different ways.

The general structure of the trade-in profile is Primary category -> Subcategories -> Product options.

The following instructions are an example of how you would create the trade-in profile shown in the image above:

1. In the Primary category panel, select Add category and give it the name Clothing. Then click Done.

2. In the Subcategories panel, click Add subcategory to Clothing.

3. Give the subcategory the name Mens, check the Add product options to this category, and optionally add some Additional information. Then click done.

4. In the Product options panel at the bottom of the page, you can then create the three product options. This can be done easily by:

   1. Adding a name

   2. Setting the credit value you want to offer for the product option

   3. Adding a weight (this is required for shipping)

   4. Selecting Add button.

5. Once the three product options for the Mens subcategory have been added, you then need to create the Womens subcategory. This can either be done by repeating steps 2-4 or duplicating the Mens subcategory and then editing the necessary product option.

Duplicating, editing, deleting primary categories and subcategories

Duplicate a primary category or subcategory

Being able to duplicate a primary category or subcategory can save you a lot of time when creating your trade-in profiles.

1. Next to the name of the primary category or subcategory that you want to duplicate, click the button.
2. A pop up will then appear in which you are required to give the duplicate category a new name.

3. Clicking Duplicate category will then create the new duplicate category.

Edit a primary category or subcategory

To edit a primary category or subcategory, simply click the button next it's name.

Delete a primary category or subcategory

To delete a primary category or subcategory, simply click the button next it's name. A pop up will then appear to confirm you are happy to delete the category.

Please note that if you delete a primary category or subcategory, it will also delete all additional subcategories or product options that are nested beneath it. Additionally, you will be unable to restore the category once it has been deleted.

Reordering categories and product options

The order of the primary categories, subcategories and product options in the merchant admin correlates to the order that they appear in the trade-in portal.

Comparison of how the order of items in the merchant admin correlates to the order of items in the trade-in portal

To reorder a primary category, subcategory, or product option, simply click and drag the icon next to the item you want to move, and then let go once it's in the desired position. Make sure to the click save in the banner at the top of the page otherwise the new order won't be saved.

Product registration settings

There are a couple of additional settings that you can customise that are specific to product registration. To access these, click the Customise button in the banner at the top of the page.

Images on products/categories

There are a number of places where we show product images in the app. For products that come from order history, we take the image from the original product listing.

For registered products, you can upload custom images that will be shown. More information on adding images to your portal here.

Customise ‘additional items’ message

This setting will only apply if you have enabled both trade-in methods on your store.

You can customise the copy for the pop-up that is shown when customers attempt to proceed with their trade-in once they have selected items from their order history (also shown in the video below). It allows the customer to say whether they would like to add additional products through product registration or not.

Registered product questions

When customers select a product option to add to their trade-in, you can prompt them to answer questions about the product.

You can enable or disable the default questions based on your preference. You can also add other custom questions to capture more information about the items and a condition question to capture condition of the items.

Please note: the default and custom questions are purely for data collection and they do not influence the outcome of the trade-in. The condition question can be formatted to impact the outcome of the trade-in.

More information on product registration questions here.