General settings

Learn more about the General settings

Enable the trade-in portal and trade-in methods

Trade-in portal status

From here you can enable or disable the trade-in app on your store front. This is customer facing only and will not will not affect the admin side of the app. One trade-in methods must be enabled in order to enable the trade-in portal.

Trade-in methods

You can select the trade-in methods you want to offer on your store.

• For products with online order history - this allows your customers to trade-in products they have purchased through your Shopify store and have a digital purchase history

• For products that require registration - this allows your customers to trade-in products they have purchased outside of your Shopify store. This may be in your brick-and-mortar stores, from a wholesale partner, or second hand through channels like Ebay.

Global trade-in eligibility settings

Minimum trade-in age

This allows you to set a minimum age (in days) that a product has to be before it can be traded-in. This applies only to products with an online order history. We recommend that the minimum age aligns with your current returns policy to prevent customers from trading in product that they should return. You can override this in the Trade-in profile settings.

Minimum trade-in value

This allows to you to set a minimum value of credit a customer must reach before they can complete a trade-in. If you want to offset the cost of trade-in shipping, we recommend setting a minimum trade-in value equivalent to 10 or more. That way, the trade-in value is always higher than the shipping cost.

If you don't want to set a minimum trade-in value, enter 0 into the field.

Limit number of items per trade-in

Here you can set a maximum number of products that a customer can add to a single trade-in order. By default, this is disabled.

Discount code prefix

You can customise the prefix of the discount codes generated by the app. We recommend you use something easily identifiable. By default this will be set to TERN-. Discount codes are generated in the following format: PREFIX-A1B2-C3D4-E5F6

Notification email addresses

Trade-in notification email address

When a new trade-in is opened by a customer, we send you a notification email. This field allows you to set the email address that these should be sent to.

Customer Reply-To email address

If a customer attempts to reply to any automated messages sent by this app, their reply will be sent to this address.

All notification emails sent out to the customer by the app come from the sender: YOUR STORE NAME <[e-mail]>

Notification email logo

You can set an image to be used in the header of all notification emails sent out to your customers by the app. We highly recommend uploading a .png image with dimensions 154x73.

Notification emails

‘Trade-in opened’ email customisation

When a new trade-in is created by a customer, we send them an email confirmation. This is comparable to the email confirmation your store sends when an order is placed.

This section allows you to customise the title and opening message of the email.

To see an example the email and the copy that you are editing, click here.

‘Trade-in closed’ email customisation

When you close a trade-in, we send the customer a confirmation email that contains their credit discount code.

This section allows you to customise the title and opening message of the email. The email will also contain any message that you leave when closing the trade-in order.

To see an example the email and the copy that you are editing, click here.

‘Trade-in in transit’ notification email

You can choose to allow customers to be notified when their trade-in package has been received by the carrier and is in transit. The email contains a link to the shipment tracking page (view a preview of the tracking page here). You can also view a preview of the email here.

‘Trade-in delivered’ notification email

You can choose to be notified when a trade-in package is delivered to its final destination. The email also contains a link to the shipment tracking page (view a preview of the tracking page here). This email is sent to the address that has been entered in the Trade-in notification email address field. You can also view a preview of the email here.