Subscriptions and billing

Learn more about how subscriptions and billing works in the Tern Trade-in app


The Tern Trade-in app offers affordable and accessible pricing, enabling stores of all sizes to engage with trade-in. Below lists our current pricing plans.
$99.99 / month
$299.99 / month
$499.99 / month
Trade-in limit
Trade-in surcharge (for additional trade-ins over the monthly limit)
All subscription plans come with a 14-day free trial.

Subscription and usage charges

When using the Tern Trade-in app, you will incur two types of charges:
  1. 1.
    The monthly subscription charge - this is the ongoing fee we charge you for accessing and using the app.
  2. 2.
    Usage charges - these include the cost of the shipping labels generated through the app and any surcharges for additional trade-ins over the monthly limit. These are only billed as and when shipping labels or trade-ins are created.

How we bill you

Like most other Shopify apps, all charges incurred by using the Tern Trade-in app are billed through Shopify. At the end of each month you'll see these charges appear on your Shopify statement.
For more details about how app charges work, please see the Shopify docs.

How to update your subscription plan

If you need to update your subscription plan you can do this simply by taking the following steps:
  1. 1.
    Head over the the Shipping & Billing settings page.
  2. 2.
    On the Subscription details, click the Cancel subscription button
  3. 3.
    In pop-up that appears, click Yes, cancel plan subscription. Don't worry, all of your trade-in data will be saved!
  4. 4.
    Follow the steps to select a new subscription plan.
Reach out to us at [email protected]