Tern offers built-in logistics that work straight out of the box.
Please note, currently the app only supports domestic shipments. Trade-ins will fail if you enable carriers that are not available in the country your trade-in return address is set to.
The Tern Trade-in app has been designed to get merchants up-and-running with their trade-in programme as quickly as possible. As part of this, we offer integrated logistics so you don't have to think about shipping. When a customer creates their trade-in, we generate a shipping label
For more info on the carriers and rates we offer, please view the page linked below:
When setting up the app, you can choose to share the cost of shipping with the customer.
If you do choose to share the cost of the shipping fee with the customer, their share will be deducted from their final credit value.
Gross trade-in order value
Shipping fee share
50% (this means half the cost of the shipping fee is shared with the customer)
Credit issued to the customer
Unfortunately, things sometimes do get lost in the mail. If you suspect a package has gone missing, please reach out to us and we will investigate it for you.
If it does turn out the parcel has been lost, we will initiate and manage the claims process on your behalf.
Please be aware that we may not be able to claim back the full cost of the lost parcel and contents in all cases.