Before launching trade-in
What to consider before launching your own trade-in programme
There are a number of important things to consider before you launch your trade-in programme.
We highly recommend having customer accounts enabled on your store. To get the most out of the tern app, customers will need to have a store account. The main functionality of the app will work without a customer having an account, however, not all features are available to unless they are signed in to their store account.
Trade-in is brand new to most people so there will be a learning curve, especially around how to price your products for trade-in. For the first few months of running your program, don't be afraid to change the amount of trade-in credit you're offering and see how your customers react. If you need help getting started, please feel free to reach out to us and we can advise on pricing.
Once the app is live on your store, you will be receiving product back from customers. Make sure you have the facilities to receive and process these products. It is also important that you have an idea of what you want to do with the products you receive. You don't need a concrete plan - but some idea is better than no idea!
Tern can support larger merchants with streamlining the receiving and recommerce process in warehouses or depots. Please reach out to us to learn more.